Terms and Conditions

Terms & Conditions

This website is operated by Mrs Candyland. Throughout the site, the terms “we”, “us” and “our” refer to Mrs Candyland. By visiting our website and/or purchasing from us, you agree to be bound by the following Terms & Conditions, alongside any policies referenced throughout our website including our Delivery Policy, Returns Policy and Privacy Policy.

Mrs Candyland is a family-owned and family-run online sweet shop based in the UK, specialising in premium Halal Pick N Mix, imported sweets, chocolates, drinks, and viral confectionery products. With over 300,000 orders shipped and thousands of positive customer reviews, we pride ourselves on quality, freshness, fast dispatch, and customer satisfaction.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not use this website or purchase from us.

Our store is hosted by Shopify, which provides the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that:

  • You are at least the age of majority in your country or region of residence, or you have given consent for any minor dependents to use this site.

  • You will not use our products or website for any unlawful or unauthorised purpose.

  • You will not violate any laws in your jurisdiction while using our services.

  • You will not transmit any viruses, malware, or harmful code through the website.

Any breach of these Terms may result in immediate termination of access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that certain information (excluding payment information) may be transferred unencrypted across various networks. All payment information is encrypted securely during transfer.

You agree not to copy, reproduce, duplicate, sell, resell or exploit any part of the Service, website, branding, product photography, graphics, videos, or content without written permission from us.

The headings used throughout these Terms are for convenience only and do not limit or affect these Terms.

SECTION 3 – ACCURACY OF INFORMATION

We aim to ensure all information on our website is accurate, complete, and up to date. However, occasionally there may be typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions

  • Ingredients

  • Pricing

  • Promotions

  • Stock availability

  • Delivery estimates

We reserve the right to correct any errors or update information at any time without prior notice.

Imported products and supplier packaging may occasionally change without notice.

SECTION 4 – PRODUCT INFORMATION

Certain products may only be available online and may have limited quantities.

We have made every effort to display product colours and images as accurately as possible, however:

  • Packaging designs may vary from suppliers

  • Colours may appear differently on screens

  • Some products may arrive with minor cosmetic imperfections caused during transit

All products are subject to availability and may be withdrawn at any time.

As many products are imported, ingredient recipes and packaging may occasionally change by manufacturers without our knowledge.

SECTION 5 – FOOD SAFETY & ALLERGENS

Mrs Candyland sells food and consumable products. While we take great care with hygiene and handling procedures, products may contain or come into contact with:

  • Nuts

  • Peanuts

  • Milk

  • Soy

  • Gluten

  • Wheat

  • Gelatine

  • Other allergens

Customers are responsible for reviewing ingredients and allergen information before consumption.

If you suffer from severe allergies, we strongly recommend contacting us before placing an order.

All products should be stored according to packaging guidance and consumed responsibly.

SECTION 6 – HALAL PRODUCTS

We pride ourselves on offering a wide range of premium Halal sweets and confectionery.

However:

  • Some imported products may not carry UK-recognised Halal certification

  • Manufacturers may occasionally alter ingredients without notice

Customers should always check product labels and ingredient information before purchase or consumption.

SECTION 7 – PRICING & PAYMENTS

All prices are displayed in GBP (£).

We reserve the right to:

  • Change pricing without notice

  • Modify or discontinue products

  • Cancel orders affected by pricing or technical errors

Payments are processed securely through trusted third-party payment providers. We do not store full card or payment details.

SECTION 8 – ORDERS & ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel any order at our discretion. This may include orders:

  • Suspected to be fraudulent

  • Placed by resellers or distributors

  • Using duplicate billing/shipping information

  • Considered abusive or suspicious

You agree to provide accurate and complete billing, delivery, and contact information when placing an order.

Failure to provide accurate details may result in delays or cancellation.

SECTION 9 – DELIVERY

We aim to dispatch all orders within 1–2 working days.

Delivery estimates are provided as guidelines only and are not guaranteed.

We are not responsible for delays caused by:

  • Couriers

  • Customs processing

  • Severe weather

  • Incorrect delivery details

  • High seasonal demand

  • Circumstances outside our control

Risk of loss and ownership passes to the customer once the parcel has been delivered to the address provided at checkout.

SECTION 10 – DAMAGED, MISSING OR INCORRECT ORDERS

If your order arrives damaged, incorrect, or incomplete, you must contact us within 24 hours of delivery with:

  • Your order number

  • Clear photographs of the packaging and products received

Claims submitted outside this timeframe may not be accepted.

We reserve the right to investigate claims before issuing refunds or replacements.

SECTION 11 – RETURNS & REFUNDS

Due to hygiene and food safety regulations, we cannot accept returns on food, drinks, sweets, chocolates, or consumable products unless:

  • The item is faulty

  • The item is incorrect

  • The item arrives damaged

We do not offer refunds for:

  • Taste preferences

  • Change of mind

  • Opened products

  • Partially consumed products

Approved refunds will be returned to the original payment method.

SECTION 12 – THIRD-PARTY LINKS & TOOLS

Our website may contain links to third-party websites, apps, or services.

We are not responsible for:

  • Third-party content

  • Third-party policies

  • External websites

  • Transactions completed outside our website

Use of third-party services is entirely at your own risk.

SECTION 13 – USER COMMENTS & CONTENT

By submitting reviews, comments, images, videos, or other content to us, you agree that we may use, edit, repost, publish, or share this content for marketing and promotional purposes without compensation.

You must not post unlawful, abusive, misleading, defamatory, or offensive material.

We reserve the right to remove any content we consider inappropriate.

SECTION 14 – PROHIBITED USES

You may not use this website:

  • For unlawful purposes

  • To spread malicious software

  • To infringe intellectual property rights

  • To harass or abuse others

  • To scrape, spam, crawl, or exploit the website

  • To submit false or misleading information

Violation of these Terms may result in termination of access to our services.

SECTION 15 – DISCLAIMER OF WARRANTIES & LIABILITY

All products and services are provided “as is” and “as available”.

We do not guarantee that:

  • The service will be uninterrupted or error-free

  • Delivery times will always be met

  • Product availability will always remain accurate

To the fullest extent permitted by law, Mrs Candyland shall not be liable for:

  • Indirect or consequential losses

  • Delayed deliveries

  • Loss of profits

  • Allergic reactions where allergen information has been provided

  • Damage resulting from misuse of products

Nothing in these Terms affects your statutory rights under UK consumer law.

SECTION 16 – PRIVACY & DATA

Your submission of personal information through our website is governed by our Privacy Policy.

Customer information may be used for:

  • Processing orders

  • Fraud prevention

  • Delivery updates

  • Customer support

  • Marketing communications (where consent is provided)

We process personal information in accordance with UK GDPR and applicable data protection laws.

SECTION 17 – GOVERNING LAW

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the United Kingdom.

Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 18 – CHANGES TO TERMS

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Your continued use of the website following any changes constitutes acceptance of those changes.

Why Shop With Mrs Candyland?

  • Family owned & family run

  • Husband & wife team

  • Over 3 years in business

  • 300,000+ orders shipped

  • 16,000+ positive reviews

  • Premium Halal sweets

  • Viral imported goodies

  • Fast tracked UK delivery

  • Secure checkout & encrypted payments