Delivery Policy
Delivery Policy
At Mrs Candyland, we aim to dispatch all orders as quickly and efficiently as possible while ensuring your goodies arrive fresh and safely packed.
Order Processing
- Please allow up to 1 working day for your order to be processed and dispatched.
- Orders placed on weekends or bank holidays will be processed on the next working day.
- During busy periods, launches, or promotional events, processing times may be slightly extended.
UK Delivery Options
Royal Mail Tracked 24
Estimated delivery: 1 working day after dispatch
| Weight | Price |
|---|---|
| 0–2kg | £4.99 |
| 2.01kg+ | Calculated at checkout |
Royal Mail Tracked 48
Estimated delivery: 2–3 working days after dispatch
| Weight | Price |
|---|---|
| 0–2kg | £3.35 |
| 2.01kg+ | Calculated at checkout |
All UK orders are sent using fully tracked delivery services.
Free Delivery Promotions
From time to time we will offer free delivery promotions to our customers, please be aware that free delivery will be STANDARD delivery only via Royal Mail Tracked 48 or Evri Standard Delivery.
International Delivery (EU)
We offer international shipping to selected EU countries using Royal Mail International Tracked services.
- Shipping starts from £14.99
- Maximum parcel weight: 2kg
- Delivery times vary depending on destination and customs processing
Please note:
- Customers are responsible for any customs charges, import duties, or taxes applied by their country.
- International delivery times are estimates and may occasionally be delayed due to customs or courier processing.
Delivery Notes
- Once your order has been dispatched, tracking information will be provided where available.
- Please ensure your delivery address is entered correctly before completing your order.
- We are not responsible for delays caused by couriers, incorrect addresses, or circumstances outside of our control.
If you have any questions regarding your delivery, please contact our customer support team and we’ll be happy to help.